English
Русский
At the legislative level of the Russian Federation, the concept of a banking process is not defined, there are no methods for managing such processes and calculating their cost. Consequently, banks in the Russian Federation manage the processes (their definition (concept), description, cost calculation, selection of criteria for priority optimization or redesign) according to the developed methodology. They also independently establish internal rules for the functioning of the process management system for all branches and other divisions. High-quality and systematic work with banking processes allows the process owner to choose a project approach or tools for its optimization or redesign, depending on the current state of the process, the level of its management, the place of preferential implementation of the process, the vision of its target state. Process management in the implementation of banking activities is becoming particularly relevant in the context of declining marginality of the banking business and/or focusing on the best customer experience of leading Russian banks.
2. Svod znanii po upravleniyu biznes-protsessami. BPM CBOK 3.0 / Kollektiv avtorov mezhdunarodnoi Assotsiatsii professionalov upravleniya biznes-protsessami. Per. s angl. M.: Al'pina Pablisher, 2019. 480 p.
3. Balikoev V.Z. V nauchnom issledovanii dolzhna ispol'zovat'sya nauchnaya terminologiya // Vestnik Tomskogo gosudarstvennogo universiteta. 2019. No. 45. PP. 6–18.
4. Burlton R.T. Business Process Management. Sams Publishing, 2001. 416 р.
5. Pozhidaeva N.A. Tsifrovye instrumenty dlya kollaboratsii kreativnykh industrii i bankovskogo sektora // Tvorchestvo i sovremennost'. 2021. No. 1. PP. 89–95.
6. Berezhlivoe upravlenie v gossektore. Kak naladit' protsessy / pod red. A.V. Ozharovskogo, K.A. Tkachevoi. M.: RANKhiGS, 2021. 184 p.
7. Gladchenko A.V., Naumenko A.I. Kraudsorsing kak mekhanizm motivatsii i ispol'zovaniya potentsiala sotrudnikov organizatsii // Sibirskaya finansovaya shkola. 2019. No. 1 (132). PP. 35–38.
8. Pozhidaeva N.A. Innovatsionnye otvety na finansovye krizisy na primere bankovskogo sektora Rossiiskoi Federatsii // Innovatsii i investitsii. 2021. No. 9. PP. 18–21.
9. Pozhidaeva N.A. O primenenii innovatsionnykh protsessnykh i proektnykh podkhodov v bankovskom sektore Rossiiskoi Federatsii // Sibirskaya finansovaya shkola. 2020. No. 4 (140). PP. 77–80.
10. Dzheston D., Nelis I. Upravlenie biznes-protsessami. Prakticheskoe rukovodstvo po uspeshnoi realizatsii proektov. Per. s angl. M.: Al'pina Pablisher, 2012. 296 p. URL: https://portal.tpu.ru/SHARED/e/ESOFIA/ucheb/bpm/Tab/ Nelis%20Dzh.%20Upravlenie%20protsess.pdf.
11. Zhevnov D.A. Innovatsionnoe razvitie biznesa. Statistika vyvodov v metodike «Shest' cigm» // Mir novoi ekonomiki. 2016. No. 1. PP. 77–88.
